Terms of service
Last updated 5 November 2026
These terms cover using this website and the advertising services Better Brand Scaling provides. They are written to be read, not to hide behind.
Using this site
By using this website you agree to these terms. If you do not agree with them, please do not use the site.
What we do
We plan, build and manage Google and Meta advertising campaigns for Australian air conditioning and heating businesses. Content on this site is general information about how we work. It is not financial, legal or business advice for your particular situation.
Enquiries and quotes
Sending the enquiry form starts a conversation, nothing more. No engagement exists until we have both agreed on a written proposal covering scope, fees and notice period.
We do not guarantee any level of leads, sales, revenue or return on ad spend. Advertising results depend on your market, your pricing, your capacity to answer enquiries and platform behaviour we do not control. Where we give forecasts, they are estimates in good faith, not commitments.
Fees and what is included
- Our management fee is quoted in writing before any work starts.
- Ad spend is paid by you, directly to Google or Meta, on your own account wherever possible.
- The quote lists everything we charge, including any setup or tracking work. There are no fees beyond the ones on the quote.
- Where we describe a rolling monthly agreement with 30 days notice, that is the term unless your written proposal says otherwise.
Your responsibilities
- Give us accurate information about your business, services and service areas.
- Make sure any claim, price or offer in your advertising is true and can be substantiated. Australian Consumer Law prohibits misleading claims, and the platform policies are strict about this too.
- Keep your own accounts, website and phone systems in working order.
- Tell us promptly if something changes that affects a campaign.
Our brand and your brand
The Better Brand Scaling name, logo and the content of this website belong to us. We grant you a non-exclusive, royalty-free licence to use the Better Brand Scaling logo and name in your own business materials, for example to show who manages your advertising. That licence does not transfer ownership and stops if our engagement ends and you keep using it in a misleading way.
Your logo, photos and brand assets stay yours. We use them only to build and run your campaigns, and we stop when you tell us to.
Third-party platforms
Google Ads and Meta Ads are governed by their own terms. We work within their policies but cannot guarantee that a platform will approve, keep running or reinstate any advertisement or account.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
Subject to that, we are not liable for indirect or consequential loss, or for lost profits, to the extent the law allows us to limit it. Where our liability can be limited, it is limited to re-supplying the service or paying for it to be re-supplied.
Ending an engagement
Either side can end a rolling monthly engagement with 30 days written notice. Anything already invoiced stays payable, and you keep ownership of your accounts, data and creative assets.
Privacy
How we handle personal information is set out in the privacy policy and the cookie policy.
Governing law
These terms are governed by the laws of Australia, and disputes are handled by the courts of the state or territory in which we are based.
Changes
We may update these terms as the service changes. The date at the top of this page always shows the current version.